Outage category: Telephone
Location: All Vonage users
Status: Closed
Resolved Alert:
Initial Symptoms
Users were able to receive text messages but not receive them
Root Cause Analysis
Cause
Phishing incident within Vonage. They ended up with a complete shutdown/temporary pause in September.
Resolution
Vonage tightened their security protocols. Now require SSO or 2FA on all users of text messaging.
Prevention
We currently use SSO but 2FA has been implemented on all departmental lines.