Outage category: TeamDynamix
Location: Users of the TDX Technician Portal
Status: Closed
Resolved Alert:
Initial Symptoms
Tickets were not being updated properly by iPaaS.
Root Cause Analysis
Cause
Release by vendor was not thoroughly tested enough and caused an issue between the platforms they provide.
Resolution
Vendor was notified of the issue and resolved the inability for their applications to transfer data.
Prevention
Vendor has stated they will perform more testing before release in future.