Outage category: Applications, Banner, Website, Wired Network, Wireless Network
Location: Fairfax Data Center
Status: Closed
Resolved Alert:
Initial Symptoms
Power outage at 6:45PM which resulted in cooling issues within Data Center. Hosts within Data Center are preemptively powered off to avoid damage from heat at 8:20PM.
Root Cause Analysis
Cause
Preemptive powering down of EIS hardware supporting Virtual Machines within Data Center.
Resolution
Cooling was fixed with help from facilities to re-enable chilled water to the Data Center.
Prevention
Data Center Operations is working with Facilities to better respond to these incidents and assist with preventative work.