Outage category: Telephone
Location: All users of Vonage Phone System
Status: Closed
Resolved Alert:
Initial Symptoms
We were installing Hazel Hall for there phone system and we had too many calling in with issues installing the application. Went to the outage page of Vonage and found there to be an issue.
Root Cause Analysis
Cause
On June 13, 2023 at 18:50 UTC, Amazon Web Services (AWS) experienced a failure, which caused service disruptions. VBC Admin Portal, as well as inbound SMS/MMS were impacted by the outage, resulting in inbound messages not being delivered to some users.
Amazon Web Services outage impacted some Vonage VBC applications that are dependent upon those services.
Resolution
While the issue was due to AWS, Vonage was able to monitor and maintain services while we awaited Amazon’s mitigation efforts.
Prevention
Vonage will continue to monitor all third party providers for any issues impacting our services.