Network Outage – Brief Network Service Interruption – All Campuses – RESOLVED
May 18, 2023 10:50 a.m.Outage category:
VoIP phone service, Wired Network, Wireless Network, VPN
Location:
All Campuses
Status:
Closed
Resolved alert:
05/17/2023 8:48 am
At approximately 02:25 PM on 05/16/23, George Mason University experienced a brief network (both Wired and Wireless) outage.
Initial symptoms:
Internet access was lost at some locations (on campus and remote users on VPN), based on what fiber lines were connecting the campuses.
Duration:
05/16/2023 2:25 pm - 05/17/2023 8:48 am
Impact to Mason:
Users had intermittent connectivity to the internet (wired or wireless) for a short period of time.
Affected Services:
Network Access, Wireless (Wi-Fi) Network, Virtual Private Network (VPN)
ROOT CAUSE ANALYSIS
Cause:
A non-related group was drilling and cut our vendor’s fiber connections.
Resolution:
Vendor sent repair crews to site. Mason’s internet was restored by failing over to back-up fiber connections while vendor was making repairs.
Prevention:
Mason has dual connections for all campuses to limit exposure in this type of incident.
STATISTICS
Service Team:
NSOPS, NSENG, Advanced Technologies