Outage category: VoIP phone service, Wired Network, Wireless Network, VPN
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Internet access was lost at some locations (on campus and remote users on VPN), based on what fiber lines were connecting the campuses.
Root Cause Analysis
Cause
A non-related group was drilling and cut our vendor’s fiber connections.
Resolution
Vendor sent repair crews to site. Mason’s internet was restored by failing over to back-up fiber connections while vendor was making repairs.
Prevention
Mason has dual connections for all campuses to limit exposure in this type of incident.