Outage category: Applications
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Online Resources and Support Center had received reports that Masonleaps website was intermittently available since the maintenance on July 24th.
Root Cause Analysis
Cause
Server typhon was moved to a new network security zone with new private IP address. This required new load balancer configuration for each typhon-hosted web site accessed from outside the university including the redirect link https://masonleaps.gmu.edu.
Web browsers connecting from outside the university that didn’t initiate secure hypertext transfer protocol (https) connections by default (generally legacy browsers) didn’t have a matching protocol endpoint on the load balancer (http://masonleaps.gmu.edu) to redirect them to the secure connection.
Resolution
Create an additional load balancer configuration (http://masonleaps.gmu.edu) to redirect browsers to https://masonleaps.gmu.edu (the secure protocol endpoint).
Prevention
Load balancer configuration will be reviewed versus server configuration in future.