Vernon Smith Hall 1st Floor A Side Outage
March 09, 2022 2:10 p.m.Outage category:
Wired Network, Wireless Network
Location:
Vernon Smith Hall 1st Floor A Side
Status:
Closed
Resolved alert:
03/09/2022 1:39 pm
Users were unable to connect to Wired and Wireless internet services.
Initial symptoms:
Down alarm from monitor
Duration:
03/09/2022 10:31 am - 03/09/2022 1:39 pm
Impact to Mason:
No internet access for users on 1st floor A side of building.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
The UPS the switch was plugged into failed.
Resolution:
The switch was plugged directly into the wall outlet, bypassing the UPS, while Network & Security Operations obtain a replacement.
Prevention:
Continued monitoring of equipment and having engineers on stand-by to dispatch quickly.
STATISTICS
Service Team:
NSOPS