Peoplefinder Unavailable

Outage category: 
Applications
Location: 
peoplefinder.gmu.edu & live chat applications on websites
Status: 
Closed
Resolved alert: 
06/08/2021 11:17 am

Users received an error in web browser that site was unreachable.

Initial symptoms: 

A ticket was received from the PeopleFinder service owner, alerting Web Application Services to the issue. Support Center also received several reported issues.

Duration: 
06/08/2021 10:30 am - 06/08/2021 11:17 am
Impact to Mason: 

Users to peoplefinder.gmu.edu website and live chat applications hosted on some University Life websites.

Affected Services: 
Application Software
Other Affected Services: 
Peoplefinder Live Chat
ROOT CAUSE ANALYSIS
Cause: 

A configuration error was made.

Resolution: 

Configuration change was fixed.

Prevention: 

Test configuration or make changes off hours

STATISTICS
Service Team: 
Web Application Services and CCSO