Outage category: Telephone
Location: All users of the Mason Phone System
Status: Closed
Resolved Alert:
Initial Symptoms
Trouble tickets were sent to Telecom from several users. Telecom tested and noticed that it was not a one off situation but university wide.
Root Cause Analysis
Cause
The file directory where event logs are stored was filled, thus preventing additional log entries or changes to the system..
Resolution
Clearing the logs should have fixed the system, but it required a reboot. Enterprise Collaboration had to wait until after 5:00 pm to reboot.
Prevention
Monitoring of system is in place to prevent continued issues. Enterprise Collaboration will work with the vendor to reduce risk of issue recurring.