Outage category: Wireless Network
Location: All Campuses
Status: Open
Resolved Alert:
Initial Symptoms
Users could not log onto Mason Secure or eduroam wireless networks.
Root Cause Analysis
Cause
The certificates were not originally applied correctly on Clearpass servers.
Resolution
The certificates were re-applied and verified and they started to work.
Prevention
We verified and did not see any errors with wireless connectivity when migrating over to Clearpass. We will implement a broader test base in the future to identify any issues immediately.