Microsoft Office 365 Multiple Services
November 16, 2020 8:02 a.m.Outage category:
Applications
Location:
All users of Microsoft Office 365 services
Status:
Closed
Resolved alert:
09/29/2020 9:01 am
Users trying to reach Office 365 services were seeing intermittent issues.
Initial symptoms:
Reports of users not being able to reach Office 365 services (Email, sharepoint, etc.)
Duration:
09/28/2020 5:45 pm - 09/29/2020 9:01 am
Impact to Mason:
Users were having issues connecting to certain Microsoft services.
Affected Services:
Microsoft 365 Apps for Enterprise
ROOT CAUSE ANALYSIS
Cause:
The vendor was performing a service update which caused a problem within their Azure AD service.
Resolution:
Vendor resolved the issue and restored services.
Prevention:
Vendor found a defect in their code and replaced it
STATISTICS
Service Team:
Email