GMU Authentication Services
October 01, 2020 12:57 p.m.Outage category:
Applications
Location:
All Campuses
Status:
Closed
Resolved alert:
05/07/2020 8:00 am
GMU has been experiencing intermittent behavior of its authentication services causing login issues with sites such as Patriot Web.
Initial symptoms:
Customer reporting they are not able to log into services.
Duration:
05/06/2020 7:00 pm - 05/07/2020 8:00 am
Impact to Mason:
Some services are intermittently available as authentication services are not always available.
ROOT CAUSE ANALYSIS
Cause:
Unknown at this time.
Resolution:
Mason moved authentication services to an outside provider.
Prevention:
Mason moved authentication services to an outside provider.
STATISTICS
Service Team:
Advanced Technology and Cloud Compute and Storage Operations