Outage category: Blackboard
Location: All locations
Status: Open
Resolved Alert:
Initial Symptoms
Users could not post or watch MyMedia videos on Blackboard.
Root Cause Analysis
Cause
High demand caused the maximum number of allowed connections to be continually reached.
Resolution
Kaltura has temporarily enabled a new caching solution.
Prevention
Kaltura will fully move to cloud hosting within the next few weeks which is expected to prevent the issue from re-occurring.