Problems with Password Resets

Resolved Alert:

On Monday, Sept 23rd, we received reports of people experiencing problems resetting passwords using either password.gmu.edu or genericpassword.gmu.edu. That issue has been resolved and the password reset processes have returned to normal functioning.

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Initial Alert:

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If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.

For additional information regarding the outage, please view the After Action Report.