Outage category:
Location: Mason at Loudoun
Status: Closed
Resolved Alert:
Initial Symptoms
Loss of wired and wireless internet connectivity
Root Cause Analysis
Cause
Open Shortest Path First (OSPF) routing protocol adjacency was not forming due to an incorrect MTU configuration on the link.
Resolution
MTU was adjusted to match on both sides of the link.
Prevention
Ensure that line has the same configuration in routers on both ends of links.