Information Technology Services

Jamf Pro Maintenance

Impact of the change on users:

Users may experience intermittent interruptions when using Jamf Pro during the maintenance window. During this time, updates and administrative actions within Jamf Pro may be temporarily unavailable.

Reason for the change:

The vendor is performing a scheduled upgrade to maintain supportability, improve service performance and reporting capabilities, and ensure continued compatibility with upcoming technology changes.

ID #898777

Banner Admin Applications Maintenance

Impact of the change on users

There will be a brief outage to the Admin Apps when the new version is deployed. No other application will be impacted.

Reason for the change:

The vendor is implementing Financial Aid regulatory updates to support required federal reporting changes for Financial Aid and Scholarship Programs Administration (FISPA) reporting.

ID #897933

Banner Production Maintenance

Impact of the Change on Users

Banner Admin, Patriot Web, and services that rely on the Banner production database will be unavailable during the maintenance period. Please plan any work requiring Banner Admin, Patriot Web, or Banner-related services outside of the maintenance window.

Reason for the Change

Information Technology Services (ITS) is conducting scheduled maintenance and applying updates to improve system reliability and resolve a known application issue.

ID #750939 and #899128

PatriotAI Maintenance

Thursday, September 10, 9:00 AM to 10:00 AM

Impact of the change on users:

Users may experience intermittent interruptions when accessing Claude models through PatriotAI during the maintenance window.

Reason for the change:

Information Technology Services (ITS) is redeploying Claude model services to support requested application programming interface (API) access and improve service availability for PatriotAI users.

ID #896883

Patriot Connect Email Notifications Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:

Patriot Connect email notifications will be temporarily unavailable during the scheduled maintenance windows. Users may not receive appointment-related emails during these periods. Please avoid scheduling, rescheduling, or canceling appointments while maintenance is taking place.

Maintenance Windows:

  • Mason Fairfax: September 7, 8, and 9, 11:00 PM to September 8, 9, and 10, 6:00 AM EDT
  • Mason Korea: September 8, 9, and 10, 12:00 PM to 7:00 PM KST

Reason for the change:

The vendor is performing a data migration to support the Patriot Connect R2 Wave 2 release.

ID #896774