Archives: Maintenance

Impact of the change on users:

Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period.

Reason for the change:

ITS is applying Microsoft security updates.

(ID# 876934)

Impact of the change on users:

Banner Admin Apps will be briefly unavailable when the new Financial Aid pages are deployed. No other Banner applications will be impacted.

Reason for the change:

ITS is applying Financial Aid Regulatory releases.

ID #877997

Impact of the change on users:

Users will be unable to access Canvas (Learning Management System) for up to one hour during the maintenance window.

Reason for the change:

The vendor, Instructure, is performing maintenance to update their database infrastructure. This helps keep systems modern, reliable, and aligned with security and compliance standards.

Ticket:
ID #876273

EXTENDED MAINTENANCE

Impact of the change on users:

During this maintenance window:

• Banner applications will be unavailable
• Patriot Web will be unavailable
• Password Change site will be unavailable (password.gmu.edu)
• Touchnet (production connection to Banner) will not work
• Reporting (RPRT database / MicroStrategy reports) will not be accessible
• Integrations, APIs, and Ellucian workflows will not function
• Service accounts and system-to-system connections will not work
• OIEP integration with the reporting database will not function
• Jobsub, Appworx, and Clean Address will be unavailable temporarily and restored early for testing

Some Banner-related applications may return earlier than 12:30 p.m. for testing, but intermittent availability may occur until all systems are fully restored.

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID # 877307, 877308, 877316, 877322, 877318, 877326, 877310, 877325, 877242, 877246, 877249

Impact of the change on users:

During this maintenance window:

• Users will not be able to log in to Imaging
• “Add” and “Retrieve” functions in Admin Apps will not work
• Uploading documents through Finance Self Service will not be available
• Documents cannot be submitted through automated integrations (API calls)
• Documents sent through integrations during this time may not process correctly and will need to be manually handled after the maintenance window

After the maintenance is complete:

• Some administrative functions—such as adding or modifying repositories or updating user permissions—will remain unavailable until a new system license is obtained

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #865997