Information Technology Services

TeamDynamix Sandbox Services Extended Maintenance

EXTENDED MAINTENANCE

Impact of the change on users

During the maintenance window, users will not be able to access TeamDynamix Sandbox services. The following services are expected to be unavailable:

  • TeamDynamix Sandbox Client Portal
  • TeamDynamix Sandbox Service Catalog/Services
  • TeamDynamix Sandbox Ticketing
  • TeamDynamix Sandbox Projects
  • Training

Reason for the change

The vendor is performing scheduled maintenance and updates to the TeamDynamix Sandbox environment.

ID #906594

BeyondTrust Remote Support Maintenance

Impact of the change on users

BeyondTrust Remote Support will be unavailable during the maintenance window. Users will not be able to access or use the service while the work is being completed.

Reason for the change

ITS is performing scheduled maintenance to improve service reliability, stability, performance, reporting capabilities, authentication options, and overall user experience.

ID #908448

Mobile Printing, EHS Training & CASO Services Unavailable

Impact of the change on users:

Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period.

Reason for the change:

ITS is applying Microsoft security updates.

(ID# 906686)

Software Center and Device Imaging Service Maintenance

Impact of the change on users

Users will be unable to install software through the Software Center during the maintenance window. Device imaging services will also be unavailable during this time.

Reason for the change

Information Technology Services (ITS) is performing maintenance to ensure continued vendor support for this service.

ID #905642

TeamDynamix (TDX) Client Portal, Services, Ticketing, and Projects Maintenance Outage

Impact of the change on users:

Users will not be able to access TeamDynamix Client Portal, Services, Ticketing, or Projects during the maintenance window.

Reason for the change:

The vendor is performing scheduled maintenance and upgrades to TeamDynamix.

ID #906592