Information Technology Services

TeamDynamix Unavailable

Impact of the change on users:
Users will experience a full service outage during this window. The following will be unavailable:

  • TeamDynamix (Mason Ticketing System)
  • Client Portal (service listings and request forms)
  • Ticketing access for users with the application
  • Training

Reason for the change:
The vendor is performing scheduled maintenance on TeamDynamix applications.

ID # 867784

Canon Printers Unavailable

Impact of the change on users:

Canon printers will be unavailable during the maintenance window. During this time, users will not be able to print.

Reason for the change:

Information Technology Services (ITS) is moving the print services systems into the cloud.

(ID# 866750)

Patriot Connect Email Notifications Unavailable

Impact of the change on users:

Email notifications will be temporarily disabled in Patriot Connect during the maintenance period. Please avoid scheduling, rescheduling, or canceling appointments at this time, as notifications will not be provided. Email delivery will be restored outside these maintenance windows, and once maintenance is complete.

Reason for the change:

Data is being transferred from TargetX to Patriot Connect for the R2 Wave 1.5 release.

(ID# 813190)

Banner Admin Unavailable

Impact of the change on users:

Banner Admin Apps will be briefly unavailable during the maintenance period when the new version is deployed. No other Banner applications will be impacted.

Reason for the change:

ITS is making changes to the financial aid files.

(ID# 812658)

ADFS Services Unavailable

Impact of the change on users:

ADFS services may be unavailable during the maintenance period, which will affect signing in to Microsoft services (e.g., Outlook and Office), Zoom, Adobe, etc.

Reason for the change:

ITS is renewing the certificate for this service.

(ID# 809372)