Archives: Maintenance

EXTENDED MAINTENANCE

Impact of the Change on Users

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance. LDAP maintenance is scheduled on Sunday, Nov 8, 2026, from 9:00 a.m. to 4:00 p.m. as part of these infrastructure updates.

During this period, users may experience intermittent access issues with services that use Shibboleth or CAS such as Patriot Web, Mason Leaps, and Canvas.

Most users will not need to take any action during this maintenance. However, if you are a Mason system owner and experience authentication issues after the maintenance, you may need to verify you are connecting to the service via a FQDN vs a specific address.

Reason for the Change

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID # 867907

Impact of the change on users:

The following websites will be unavailable during the maintenance:

• 25Live
• Arts by George
• Dynamic Forms
• Housing Plans
• Mason Email
• mason.gmu.edu
• Mobile Mason

Reason for the change:

ITS is performing maintenance to address security vulnerabilities and help protect affected services.

ID #916597

Impact of the change on users

Mason-owned Macs may require a restart during the maintenance period. Restarts are scheduled for 11:00 p.m. to minimize disruption. If the scheduled restart is missed, users will have a one-hour grace period.

Reason for the change

ITS is applying important security updates to Mason-owned Macs.

ID #914248

Impact of the change on users

Student Registration will be unavailable for 10–15 minutes while maintenance is performed. Users will not be able to access the service during that time.

Reason for the change

The system is being restarted to improve memory performance.

ID # 913637

Impact of the change on users:

Badge Services will be unavailable for approximately 2–3 minutes during the maintenance window. Service is expected to return once the network change is complete.

Reason for the change:

ITS is updating the network configuration supporting Badge Services to simplify network routing and improve service operation and troubleshooting.

ID #912096