Mike Fuemmeler
Mike is a newly hired Enterprise Collaboration Engineer and he has taken on his position running. Not only has he worked on streamlining our Zoom processes but he recently gave a very comprehensive explanation through Delton Daigle for one of our professors on campus. These included: Zoom updates and the reasons behind them, retaining recordings and who has access, IP addresses that are not accessible to Zoom, and the one on everyone’s mind-A1 and how Zoom is moving forward with it.
The professor, Marvin Powell, responded with the following: “This has been greatly helpful. Much appreciated for the information and speed with which it was generated. Thank you.”
Way to go Mike and thanks for jumping right in there to take one for the team! KUDOS!!!
-Cherie Galantis
Christina Frasson
Christina recently contributed to a presentation for the ITS Lunch and Learn on file storage. She was nominated to help prepare a survey to go out before the session. She not only helped with the survey, but also jumped in to collaborate on the presentation slides, translating ideas into a very professional and well-designed presentation. She demonstrates a commitment not only to her work, but also in helping her teammates succeed. Great job going above and beyond!
-Lauren Hutt
Marcus Wilson
Marcus recently presented at the ITS Lunch and Learn on file storage. Even though he was more “voluntold” than “volunteered” on his own, he put in 100% effort and it showed. He put a lot of thought and time into making sure the presentation was informative and useful for staff. He had a great collaboration with team member Christina Frasson, who helped get his ideas into a very professional and eye-catching presentation. Marcus is a great team player, and he did a wonderful job presenting!
-Lauren Hutt
Nikolai Majorin
Nikolai has been an outstanding troubleshooter within our Enterprise Collaboration group, especially with telecom issues. We had an unfortunate outage on the SciTech campus and Nikolai kept testing and researching what had happened along with our vendor. Finally, nothing made sense so at the last minute he volunteered to go to the campus with no equipment but his brain to figure it out. HE DID. He was able to diagnose the issue and correct it after less than 20 minutes of walking into the Hylton box office!!! What a relief and great job! He continued going through campus making sure the other lines were now working. That is dedication on a late Friday afternoon at 4:30!
-Cherie Galantis
Steven Lindner
Autodesk delayed the process that would normally allow us to create a custom automated install for Navisworks Manage. The standard installer is not meant for a silent automated install which is required to deploy to the classrooms. As Autodesk Support was not responsive, Steven went above and beyond researching and testing a method to force the standard installer to do what was required without the help of Autodesk. He was successful in this and was able to deploy to a 100% success rate in the required classroom. Great job Steven!
-Ryan Sakai
Peter Duong, Tommy Dang & Sean Wilder
Earlier today, we had a customer in Fenwick library who was connected to eduroam but was unable to access any sites. After exhausting our standard troubleshooting, we contacted NET via MS Teams chat asking if they could see her on the network. Peter Duong, Tommy Dang and Sean Wilder jumped right in to assist. They could see her on the network but no traffic was being sent. Although it wasn’t a network issue, they provided a suggestion that ultimately resolved the issue. Great teamwork!
-Teresa Gibbons
Lisa Carr
Lisa is always so helpful and, to her detriment, very accessible! Today is Sunday. It was about 8:15am and my weekend maintenance is appearing to be dead in the water. I needed assistance from people that were not online. I see Lisa’s status is green (I thought, “Of course it’s green”). She suggested actions I should take to get in touch with the appropriate help, etc. She was still online and “green” as I wrapped up my work to thank her.
But this is typical for Lisa. She’s thoughtful, thorough, conscientious and smart. She is always like this and I know I can go to her about anything. She’s a technical genius. And very accessible!
-Matthew Berlejung
Mike Briggs
Today is Sunday. I am doing maintenance work on virtual servers that comprise our backbone for our video endpoints for standards-based calling. Upgrade is in shambles, Cisco’s documentation is ok, but I don’t know what to expect. My servers are seemingly offline so I call the Data Center, who then reach out to Mike at 830am. He calls me at 8:31am. He stayed with me, utilizing his VMware access to supplement my server access until 3:30pm. On a Sunday. At some point, I suggested that we quit, call it quits, wrap it up, revert the snapshot, etc and we both just go back to doing what we would normally be doing on a Sunday, and reschedule. HE WAS THE VOICE OF STRENGTH and he said (I am quoting) “No. Today’s the day.” Several hours later, one would ask: Would he say that now? Yes, I bet he would do it all over again. Additionally, while we had quite a bit of hurry-up-and-wait periods, he taught me how the COLO worked, what I needed on my servers and what accounts I needed to best utilize my appliances. I COULD NOT HAVE DONE THIS WITHOUT MIKE. Thank you Mike.
-Matthew Berlejung