Stephanie Klare
Stephanie always has a solution when you need it the most. Recently helped out with a time-sensitive issue for one of our valued customers. Her response time was impeccable, and her expertise and professionalism were a crucial factor in the customer leaving with a positive impression of ITS.
-Mukarram Shahzad
Abdur Razzak
I want to write to recognize another great DBA Team member: Abdur.
We (AR Team) have been working on an ongoing data issue (related to a multiple pidm merge) since Friday, Sept 1st. The data issue necessitated us to inactivate a overnight job related to current term processing for over a week. And larger problems loomed if the student had additional activity on their account in PROD before we were able to get the data corrected.
After 2 rounds of DEVL testing by multiple members of AR Team that finally confirmed as correct yesterday…. we found out today there had indeed been PROD activity this morning in the form of Financial Aid (which happens, we can’t stop every process!). But – we managed a full testing cycle in PPRD, were able to confirm our fix worked and get the data adjusted in PROD – with hours to spare before COB.
We got this done today because Abdur picked up 2 ‘critical’ tickets I submitted to update data – one for PPRD this morning and one at lunchtime for PROD. He handled the requests right away.
It’s such a relief to know that when I submit tickets to the DBA’s (and I really do try to be realistic about priority – but today these were critical) they are handled so quickly AND 100% correctly.
So thank you Abdur! All of AR Team is grateful!!
-Rhonda Baumgartner & Erica McQuiston
Rob Sparkman
Rob stayed online after hours tonight to help Fiscal Services reopen October in Banner Finance and enter/post a correcting JV. In particular, Rob helped Claire manually update 1,300+ rows in the JV that had errors preventing posting — truly teamwork above and beyond! We very much appreciate the support and advice to help get this correction posted quickly, as data is needed for several leadership meetings tomorrow.
-Sharon Heinle & Erica McQuiston
David Namiotka
David stayed online after hours tonight to help Fiscal Services reopen October in Banner Finance and enter/post a correcting JV. In particular, David helped Claire manually update 1,300+ rows in the JV that had errors preventing posting — truly teamwork above and beyond! We very much appreciate the support and advice to help get this correction posted quickly, as data is needed for several leadership meetings tomorrow.
-Sharon Heinle & Erica McQuiston
Josh Grant
Josh Grant was extremely helpful when we moved over our VIPs in Merten to the new Vonage App. A few days later we found out that some phones that had ties to the VIPs lines were unfortunately disconnected. Josh was in a tight spot of dealing with the customer, our telecom team, the new Vonage app, and the old MASON system. He kept his professionalism intact and was able to work with all parties to get things resolved. Josh is our boots on the ground and we greatly appreciate his teamwork and continued innovation when it comes to phones! KUDOS!!
-Cherie Galantis
Nikolai Majorin
As the newest member of the Enterprise Collaboration team, I have had the pleasure of working with a team of top notch colleagues. I would like to mention one particular teammate and that person is Nikolai Majorin. Nikolai is an incredibly generous teammate. He is always available to assist when I have questions about work related issues. His integrity for his work and dedication to our team is second to none. Nikolai shows respect and courtesy for everyone on our team and for our partners. Nikolai has demonstrated a great patience when providing instructions on how to perform certain tasks all the while not making me self conscious for asking what I perceive as rudimentary questions. It has been an absolute pleasure to get to know and now call Nikolai my teammate and friend
-Mike Fuemmeler
Will Grayson
Thanks, I appreciate all the patience from Will Grayson.
-Laura Nichols