Lisa Carr, Brad Sullivan, Marcus Wilson
The O365 team got a message to assist with Mail Merge from another Mason department. While we do not support mail merge and do not have any interaction with this service, the request was time-sensitive and high-profile. This team of wonder-lings worked it through, got the solution, and they sent the client happily on their way. As always, this team finds a way to pull through, and drop what they are doing to meet any and all URGENT requests. KUDOS, team amazing!
– Cherie Galantis
Devin Bist, Chris Nayeri, Alex Saleh, Larry Song
I wanted to share some special appreciation for this group of ITS teammates. We ran into a scheduling conflict last week with ITS maintenance and a large-scale event for admitted students. Chris, Devin, Alex, and Larry were very responsive and cooperative in pivoting our plans quickly, and their willingness to help my team help an external partner was beyond top-notch customer service. I know last-minute changes like that are very frustrating, but their “we’ll get it done” attitude and understanding are always appreciated and I really value getting the chance to work with them.
-Lauren Reese