Sam Child
In conversations with staff from the Office of Registration about Ellucian Workflow progress, several comments were made about the outstanding efforts the Ellucian Workflow team has made to improve numerous processes allowing automations to reduce hours of administration across various departments at Mason. OUR was able to reallocate one employee’s previous manual process functionalities to other vital areas within their department. Sam was specifically mentioned how much help he has been improving the process. Great job team!
–Debra Isaacs-Kazemi
Vu Doan
In conversations with staff from the Office of Registration about Ellucian Workflow progress, several comments were made about the outstanding efforts the Ellucian Workflow team has made to improve numerous processes allowing automations to reduce hours of administration across various departments at Mason. OUR was able to reallocate one employee’s previous manual process functionalities to other vital areas within their department. Vu was specifically mentioned on how much growth he has had since his involvement in the project. Great job team!
–Debra Isaacs-Kazemi
Hossein Kord
In conversations with staff from the Office of Registration about Ellucian Workflow progress, several comments were made about the outstanding efforts the Ellucian Workflow team has made to improve numerous processes allowing automations to reduce hours of administration across various departments at Mason. OUR was able to reallocate one employee’s previous manual process functionalities to other vital areas within their department. Hossein was specifically mentioned how awesome he is at managing the task at hand. Great job team!
–Debra Isaacs-Kazemi
Charles Crum & Ben Patton
Charles was able to assist me remotely by deploying to the Fairfax classroom (EXPL L111) after Ben so kindly asked him to assist. Charles went twice and was able to help me gather multiple screenshots, and perform multiple tests to remedy the professor’s issues. Since it appeared the initial ticket may have been user error (by the professor), Ben assisted me in how to best communicate this to the client, as well as to the rest of the support staff involved. I could not have confirmed this was working without the timely, effective assistance from CALT. #TeamCALT are heroes and embody the ITS values, especially “Teamwork” as defined by ITS Value: “Thrives by working with others, encouraging and celebrating individual contribution and responsibility.”
–Matthew Berlejung
Francesca Brunner-Kennedy, Sam Ghandchilar, & Karen Savell
Karen Savell, Francesca Brunner-Kennedy, and Sam Ghandchilar really helped me out this week. I need access to a report, but had no idea about the report, the process, or really how to get it. Karen, Francesca, and Sam all made it their priority to help me. They took the time to look into things and helped me figure out a solution. Work is so much better when you work with team members that believe in ONE ITS! Thank you all!!!
–Carrie Stewart
Vicky Palazzo
When I needed access to a report that I wasn’t even sure I could run, Vicky reached out right away. She filled out the necessary paperwork and then emailed it to me and walked me thru the whole process. It was so easy and it was because Vicky was willing to be a team player that my 4:30 request was made a priority. Thank you, Vicky, thank you for being such a great team player and really showing that ONE ITS is still alive and active.
–Carrie Stewart
Larry Marca
I had an overarching set of problems we were experiencing when providing support for the GMU board of visitors meetings and Larry helped with all of my requests. Several of the issues they were having required Larry to put in extra work creating documentation, contacting, and liaising with Aruba to see what we could do to simplify and improve the login process for board members. Larry was patient, kind, and responsive throughout the entire process and due to his assistance, we have nearly eliminated all login issues when the board members are using their personal devices during these meetings. I am very appreciative of his work and I know the president’s office appreciates that they can now assign several staff members to manage the board’s access to the wi-fi so that we don’t have a single point of failure if one staff member is out.
Larry is just always a stand-up guy to work with and I just wanted to let him know that his efforts are certainly noticed.
–Paul Damasco
Michael Kramer
I wanted to let you know that Michael was extremely helpful to me this morning. He was knowledgeable and patient with me an 82-year-old who was trying to change my password.
–Rita Ailinger