Elizabeth Redwine
On April 16 there was a Zoom issue that Liz Redwine, tier 2 support, immediately notified our Enterprise Collaboration (EC) office about. As with all small offices, people were out, and I picked up on it even though I was also unexpectedly out. Liz was able to get me more information that there was a major outage and offered to prepare an alert right away. I know it does not fall on tier 2 support to do this, but she was very accommodating. She initiated an alert and by that time I had more people in the office to update it. I just want to express my gratitude that Liz went the extra mile for me and the team. It is great customer service, and we appreciate that Liz stepped up for EC. KUDOS!!!
-Cherie Galantis
Casey Campbell, Tomy Isra, Sandy Winter
Casey, Tomy, and Sandy responded to a request on Friday, April 25, to add more temp space to the Informatica Servers during the data load and data migrations for Patriot Connect. The request occurred late on Friday, and the team responded and added the space to allow the EDIS team to continue to load the data in a timely manner.
-Mary Lulis
Vicky Palazzo
Vicky is so great! I had an access form that I needed to fill out and had some questions about how to complete it. Vicky walked me through what I needed to do and then took the time to show me the new and upcoming form (which was great). Vicky helped me get my tasks completed so I could keep the process moving for an EPAF. Thank you, Vicky, for being so wonderful and a pleasure to work with.
-Carrie Stewart
Toni Mehrman
No matter what I throw at Toni, be it to put in an order, to cancel an order, return an order, find invoices for reconciliations, or just for information in general, she does not bat an eye. Toni is prompt, professional, and above all, a fantastic colleague. She epitomizes the ONE ITS slogan. Kudos to Toni for all that she does for me, ITS, and all of Mason!
-Cherie Galantis
Josh Grant, Zein Holail, John Krug, Nikolai Majorin
I was in the Central Heating & Colling Plant (CHCP) today (4/10/25) when Nikolai Majorin came in to finish the installation of our telephones. He and the three other guys (Josh, Zein, and John) came in to do the installation and to get our analog strobes working. I got tired and told the team they could stop, but by this time it had become a quest, and you could tell. It was rather amusing, and while at the time he may not have found it funny, I did. Anyway, all of CHCP’s strobes are working and we needed that as CHCP is the main after-hours contact number for the university. When our equipment is running you cannot hear the phone. I cannot say enough about how this will make our job easier.
-Dennis Peterson
Lisa Carr
I was unsuccessful while trying to migrate some emails and I just couldn’t figure out why it wasn’t working. I reached out to Lisa, and after listening to my problem, she suggested a few innovative options. One option was “old school,” but it was simple, and it worked and I’m so thankful she was able to help me sort out my time-sensitive issue!
-Alex Galantis
Allen Santora
Allen supports the backbone of our enterprise system, Banner. He is the system engineer ensuring the servers that Banner relies on are up and running. Sometimes these behind-the-scenes jobs don’t get the recognition they deserve, and I just want to shine a light on Allen who has always done a top-notch job in supporting our needs! Thanks for all you do for Mason, Allen!!!
-Patricia Coray