Outage category: Applications
Location: All Mason GTP users
Status: Closed
Resolved Alert:
Initial Symptoms
GTP users has issues enrolling in GTP webinars
Root Cause Analysis
Cause
Gartner’s two-tiered authentications system broke on their end
Resolution
ITS changed the method for which this service is made available.
Prevention
Changes were made to the authentication method for this service to avoid future issues.