UPDATE: Support of Telework & Business Continuity
Effective Friday, March 13, 2020, all Mason employees have Webex Meetings accounts. To access your account, go to gmu.webex.com and sign in.
As everyone is moving to collaboration tools to continue business and education, there may be issues. One thing we have noticed is that the most problems occur between 11 a.m. – 1 p.m. as the West Coast also starts their workday. It is best to review Best Practices and Troubleshooting for Web Conferencing via Webex tips, provide them to your attendees, and have a back-up plan in place should the meeting experience severe issues.
Cisco Webex Meeting, available at gmu.webex.com, is a cloud-based web conferencing tool that may be used for meetings and collaboration allowing participants to share video, audio, and content—all online. Webex Meetings allows you to meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside of Mason.
Getting This Service
To request a Webex Meetings host account, click the "Webex Support" button above. Please note, it may take up to three business days to process your request.
Please check out the Webex Help Center to help familiarize you with Webex and prepare to host or participate in a Webex session.
As a meeting host, you are responsible for assisting your attendees with their connections and basic troubleshooting.
When running Webex for the first time, an application will be loaded from your web browser to install the required Webex software.
Install the Webex Meetings App, available from Software Center (PC) or Self Service (Mac), for additional integration with Outlook to schedule meetings directly from the Outlook email client. You may also download it from your Webex account under Download.
For information on Webex Accessibility Features is available at https://help.webex.com/en-us/cfojgdb/Webex-Web-App-Accessibility-Features.
This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.
Webex status updates can be found on WebEx Global Service Status.
Please visit Cisco’s Webex Help Center for information, instructions, and to register for or review recordings of live training sessions. There is no charge for this service.
For specific training on continuity of operations during an emergency the following resources are available:
From ITS: Your department can request a consultation by clicking the “Webex Teams Support” button at the top right of this page and select Question/Consultation. Please provide background information on your department and how you currently interact with your colleagues and clients. ITS will schedule a time to meet with you to gather more information, give a brief demo of the tools, and make recommendations for use in the event you need to limit face-to -ace exposure or conduct business despite a closure.
From Cisco: The Cisco website provides guidance to individual end users and their managers on adapting to remote work. End-user resources can be found at cs.co/webexremotework.
In addition to regular live and on-demand classes, Cisco will conduct trainings on the following topics related to working remotely. To register to attend a class virtually or watch a recording, visit https://help.webex.com/landing/onlineclasses/upcomingClass/Working-Remotely#Best-Practices-How-to-Work-Remotely
- Working from home
- Transitioning in-person events to virtual events
- Helping you move to virtual work
- Managing remote teams
All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.
For interviews, candidates and the committee members must be informed if the interview will be recorded. Written permission from candidates must be obtained prior to recording. HR procedures for recording and the retention of Webex interviews are available within University Policy Number 2224: Recruitment and Hiring of University Employees. It is not the responsibility of ITS, Enterprise Collaboration, or the Webex administrators to be compliant with record retention.
Webex allows for recording sessions. University employees are advised that if recordings include student information (e.g. student images, full names, or grades), this information must be removed before the video may be shared outside of the university. Videos may be shared internally with the university for academic reasons, as long as sensitive information (e.g. student grades) is removed. This is a requirement of FERPA, the federal Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 CFR Part 99), which protects the privacy of student educational records.
Webex Trainings and Webex Events are additional tools within the Webex Meetings environment that are available upon request. These tools are not supported by the ITS Support Center. When requesting access to Webex Trainings or Webex Events, please provide your use case for the service.
Mason Webex Champions Team
Join the Mason Webex Champions Team, a community of Mason Webex users.
This is a team for Mason Webex users to communicate with each other and discuss new features, best practices, and other Webex topics of interest. This is not intended to replace submitting an issue via the ITS Support Center. The Mason Webex Champions Team is moderated by members of Enterprise Collaboration and our Cisco representative so we can provide the most accurate information and receive valuable feedback.
There is a "General" discussion space and additional spaces defined by topic (e.g., "Using Webex for Education" and "Using Webex for Departmental Collaboration").
To join, visit https://eurl.io/#Sko6IzijH.