Cisco Webex service offerings are being phased out at Mason to provide a more streamlined set of services. Alternate solutions are available including Zoom, Microsoft Teams, and Blackboard Collaborate. See Webex Retirement Roadmap for details. If you believe you still require a Webex account, submit a Webex Teams Support request form to be reviewed by ITS.
Webex Teams is an enterprise-grade collaboration application. Whether on the go, at a desk, or together in a meeting room, Webex Teams helps speed up projects, build better relationships, and solve business challenges.
Move work forward in secure work spaces where everyone can contribute anytime, from any device, with messaging, file sharing, screen sharing, white boarding, video meetings, calling, and more. Send important information via direct and team messages, where they can be read and responded to right away or flagged for follow up later. Keeping track of conversations is easy, all your messages are saved in the same space where you meet. You can customize your notifications, so you only get alerts about messages that matter to you. You can use filters to zero in on spaces where you've been mentioned, and read receipts show you who has checked in.
Getting This Service
Faculty & Staff
To request your host account, click the Webex Teams Support button on the right. Please note, it may take up to three business days to process your request. Your Webex Teams account username will be email@example.com.
To request your host account, click the Webex Teams Support button on the right. Please note, it may take up to three business days to process your request. Your Webex Teams account username will be firstname.lastname@example.org (NOT your full @masonlive.gmu.edu address). ITS will process requests within 3 business days.
Download the App
Once ITS processes your request, we recommend using the Webex Teams application for full functionality, which is available for download on Mason-managed machines
- Mac: Mason Self Service
- Windows: Software Center
For non-Mason managed machines (i.e., home computers), download the software at webex.com/downloads.html. Smartphone users may download Webex Teams from their app store.
Once you install the app, you will sign in to the application using your email@example.com
Note: Students, do not use your full @masonlive.gmu.edu address.
Once redirected to Mason, you will authenticate with your NetID and Patriot Pass password. Webex Teams can be used with limited functionality via a web browser at teams.webex.com.
The Team Moderator creates the team and controls who has access, including adding other moderators.
It is recommended that a Team or Space has more than one moderator. Please be sure to remove any team members who are no longer active staff, faculty, or students from active Teams and Spaces. If the team as a whole is no longer active, it can be archived.
Please review the information on Webex Team roles.
This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.
Cisco maintenance and status updates are available online.
Accessibility: Information on accessibility features in Webex Teams can be found on Cisco’s Help Center.
If your employment or student status changes, you may keep your Webex Teams account by changing the email address associated with your account. You will be removed from Mason’s license and placed on Cisco’s consumer license.
The following information can help familiarize you with Webex Teams and prepare you to collaborate with other Webex Teams users.
- Start a Conversation with Someone
- Create a Space
- Create a Team
- Invite Others to Use WebEx Teams
- Set Notifications for Messages or Calls
- Share Files with Others in Webex Teams
- Update Your Profile Photo and Display Name
- Manage Team Moderators
- Managing Remote Work
Visit the Cisco Help Center to learn more about Webex Teams. You can also view recordings of Cisco's online classes or participate in a live training session.
For specific training on continuity of operations during an emergency the following resources are available:
From ITS: Your department can request a consultation by clicking the “Webex Teams Support” button at the top right of this page and select Question/Consultation. Please provide background information on your department and how you currently interact with your colleagues and clients. ITS will schedule a time to meet with you to gather more information, give a brief demo of the tools, and make recommendations for use in the event you need to limit face-to -ace exposure or conduct business despite a closure.
From Cisco: The Cisco website provides guidance to individual end users and their managers on adapting to remote work. End-user resources can be found at cs.co/webexremotework.
In addition to regular live and on-demand classes, Cisco will conduct trainings on the following topics related to working remotely. To register to attend a class virtually or watch a recording, visit https://help.webex.com/landing/onlineclasses/upcomingClass/Working-Remotely#Best-Practices-How-to-Work-Remotely
- Working from home
- Transitioning in-person events to virtual events
- Helping you move to virtual work
- Managing remote teams
Mason Webex Champions Team
Join the Mason Webex Champions Team, a community of Mason Webex users.
This is a team for Mason Webex users to communicate with each other and discuss new features, best practices, and other Webex topics of interest. This is not intended to replace submitting an issue via the ITS Support Center. The Mason Webex Champions Team is moderated by members of Enterprise Collaboration and our Cisco representative so we can provide the most accurate information and receive valuable feedback.
There is a "General" discussion space and additional spaces defined by topic (e.g., "Using Webex for Education" and "Using Webex for Departmental Collaboration").
To join, visit https://eurl.io/#Sko6IzijH.