Service Summary

ITS can host specific Windows-based software for university departments and works with them to select the appropriate configuration based on software or vendor requirements and the customers' business needs.

Departments must provide software documentation, valid licensing, a vendor support contract, and contact information for the technical staff person who will function as the application's administrator. This access is available to Mason faculty and staff.

Managed Application Hosting support is limited to the hosted system. Application support is the responsibility of departmental Technical Points of Contact (TPOC) and vendors through vendor support contracts.

Key Features

  • Assist with software configuration.
  • Ensure compliance with applicable policies, regulations, and laws.
  • Potentially save costs.
  • Facilitate and expedite the procurement process with existing vendors.

Availability

Availability of specific managed applications is determined through a service level agreement on a case-by-case basis.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Architecture Standards Review Board (ASRB)

The Architecture Standards Review Board (ASRB) is responsible for reviewing, verifying compliance and providing recommendations with regards to new/upgrade software or hardware procurement projects.

In order to comply with Mason's procurement policy, the ASRB requires the submission of Business Case Project Summary.

The purpose of the Business case project summary is to communicate the business need to ITS. The University and ITS may already have supported software or hardware available that can be used. Additionally, ITS may have existing contacts with various vendors which can expedite the procurement process.

To find information based upon what the University currently supports, please see details in the Software Listing service catalog entry.

For questions, please contact the ASRB via email at asrb@gmu.edu.