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Patriot Pass Password Management

Home > Service Catalog > Accounts & Access > Account & Access Management > Patriot Pass Password Management
Service Summary | Managing Your Patriot Pass Password |

Service Summary

The Patriot Pass credentials are used to access most Mason systems (e.g., Patriot Web, myMason). It is set when you activate your account. If your password is forgotten or expired, you can reset it.

Managing Your Patriot Pass Password

You can manage your Patriot Pass information and password, as well as manage your Duo Two-Factor Authentication (2FA) account and request bypass codes, on the Patriot Pass Password Management page.

If your password is forgotten or expired, you can reset it using one of the following options:

Reset Your Patriot Pass Password Online (Preferred)

Answer your Security Questions or have a Claim Code sent to an alternate email at the Patriot Pass Password Management page.

Alternative Ways to Reset Your Password

Submit a Secure Electronic Request

Complete and submit a secure electronic request.

*This option will take you to the external website for our forms vendor, Dynamic Forms.*

Mail a Paper Request.

Print the paper request then mail to:

George Mason University
4400 University Dr, MSN 5D5
Fairfax, VA 22030

In-Person

Go to the ITS Support Center in person with a valid photo ID (Mason ID, Driver's license, or passport). Please check the Support Center's location and hours before going to campus.

*Resetting your Patriot Pass Password does not impact your MasonLive Microsoft Password that is used to access the MasonLive email.

Reset my Patriot Pass Password

Available to:

  • Students
  • Faculty & Staff

Availability:

Unless stated otherwise, this service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Fee:

There is no charge for this service.

Getting Help:

Assistance for all IT Services is available through the ITS Support Center:

Phone:
703-993-8870
Email:
support@gmu.edu
Hours of Operation:

Monday –Thursday,
8 a.m. – 9 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, Closed
Sunday, 1 p.m. – 9 p.m.

(closed Thursday 3 p.m. – 4 p.m. for a team meeting)

Modified Winter Hours
Monday –Thursday,
8 a.m. – 7 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday & Sunday,
Closed

Normal business hours will resume on Sunday, January 22 at 1:00 p.m.

Walk-in Support

Innovation Hall, Room 226

Monday – Thursday,
8:30 a.m. – 7:00 p.m.
Friday,
8:30 a.m. – 4:00 p.m.

Get Started at Mason

Whether you are a student, faculty, staff member, or a guest visiting the Mason campus, we have resources to help get you started.

Read More

Quick Links

Patriot Pass Password Reset
Submit a Ticket
Track a Ticket
PuTTY
Cisco AnyConnect VPN

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4400 University Drive
Fairfax, Virginia 22030

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George Mason ITS @georgemasonits ·
23 Jan

After October 14, 2025, Microsoft will no longer provide security updates or support for Windows 10 systems. As a result, all Windows 10 systems must be upgraded to Windows 11 or removed from the Mason network. Learn more ⬇️

https://its.gmu.edu/bulletins/microsoft-windows-11-announcement/

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ITS Support Center
703-993-8870
support@gmu.edu
live chat
Monday – Thursday, 8 a.m. – 9 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, Closed
Sunday, 1 p.m. – 9 p.m.
(closed Thursday 3 p.m. – 4 p.m. for a team meeting) Modified Winter Hours Monday –Thursday,
8 a.m. – 7 p.m. Friday, 8 a.m. – 5 p.m. Saturday & Sunday,
Closed Normal business hours will resume on Sunday, January 22 at 1:00 p.m.
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