Service Summary | How to Get Help | Policy | Additional Information |

Service Summary

Mason Korea Support aims to assist students, faculty, and staff at Mason's campus in Songdo, Korea in finding technical support.

Mason Korea supports:

  • Approximately 70 employees (staff & faculty)
  • 500 students
  • 25 classrooms including a computer lab, language lab, and e-café
  • 4 conference rooms

How to Get Help

Policy

All actions taken by the Mason Korea Helpdesk comply with university policies, as well as applicable laws and regulations, including the University Policy Number 1301: Responsible Use of Computing.

Additional Information

Contacts on Site in Korea

  • Eric Lee, Associate Director of ITS
  • Daniel Mutiso, Senior Information Technology Technician

Current Times

Eastern Standard Time (EST) runs from November 3, 2024, 2 a.m. to March 9, 2025, 1:59 a.m.:

  • At Mason Korea: UTC + 9 hours
  • At Mason Fairfax: UTC - 5 hours

Eastern Daylight Savings Time (EDT) runs from March 9, 2025, 2 a.m. to November 2, 2025, 1:59 a.m.:

  • At Mason Korea: UTC + 9 hours
  • At Mason Fairfax: UTC - 4 hours