Service Summary | How to Get Help | Policy | Additional Information |

Service Summary

Mason Korea Support aims to assist students, faculty, and staff at Mason's campus in Songdo, Korea in finding technical support.

Mason Korea supports:

  • Approximately 70 employees (staff & faculty)
  • 500 students
  • 25 classrooms including a computer lab, language lab, and e-café
  • 4 conference rooms

How to Get Help

  • Contact your local ITS in Songdo
  • Request service online via the IT service management portal
  • Contact the ITS Support Center in Fairfax
  • Help is available Tuesday through Saturday, from 8:00 a.m. - 11:00 a.m., KST
  • hone: 703-993-8870
  • Email: support@gmu.edu
  • website: its.gmu.edu

Policy

All actions taken by the Mason Korea Helpdesk comply with university policies, as well as applicable laws and regulations, including the University Policy Number 1301: Responsible Use of Computing.

Additional Information

Contacts on Site in Korea

  • Eric Lee, Associate Director of ITS
  • Daniel Mutiso, Senior Information Technology Technician

Current Times

Eastern Standard Time (EST) runs from November 6, 2022, 2 a.m. to March 13, 2022, 1:59 a.m.:

  • At Mason Korea: UTC + 9 hours
  • At Mason Fairfax: UTC - 5 hours

Eastern Daylight Savings Time (EDT) runs from March 12, 2023, 2 a.m. to November 7, 2021, 1:59 a.m.:

  • At Mason Korea: UTC + 9 hours
  • At Mason Fairfax: UTC - 4 hours