Service Summary

Information Technology Services provides generic email accounts that are email accounts in which the account name is not linked to an individual’s name but is instead linked to a campus organization, club, or department. A staff or faculty member assumes all responsibility for the activity on the account, including password resets and any abuse of the account.  Email for Groups can only be requested by the staff or faculty member who has agreed to sponsor the account.

All messages received in Office 365 are scanned by IronPort anti-spam software. For information about managing spam filters and quarantines go to the IronPort Spam Quarantine: Overview. The IT Security Office provides resources, updates, and alerts for security issues that affect email accounts and messages.

Students may not sponsor generic email accounts.

Getting This Service

You must be faculty or staff to sponsor generic email accounts.

  • Establish a new generic email
  • Change the sponsor or authorized users on your generic account
  • Request the closure of your generic account

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Requests for new generic email accounts or changes to existing accounts are generally processed within five business days of receipt of the request.