Service Summary

Information Technology Services provides generic email accounts that are email accounts in which the account name is not linked to an individual’s name but is instead linked to a campus organization, club, or department. A staff or faculty member assumes all responsibility for the activity on the account, including password resets and any abuse of the account.  Email for Groups can only be requested by the staff or faculty member who has agreed to sponsor the account.

All messages received in Office 365 are scanned by IronPort anti-spam software. For information about managing spam filters and quarantines go to the IronPort Spam Quarantine: Overview. The IT Security Office provides resources, updates, and alerts for security issues that affect email accounts and messages.

Students may not sponsor generic email accounts.

Getting This Service

To establish a new generic email account, the faculty/staff sponsor must submit a Generic Email Account Request form.

If you would like to change the sponsor or authorized users on your generic account please submit the Generic Email Account Change form.

If you would like to request the closure of your generic account please submit the Generic Email Account Close form.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.


All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Requests for new generic email accounts or changes to existing accounts are generally processed within five business days of receipt of the request.