Service Summary

DocuSign is an electronic signature and routed online form workflow solution. DocuSign tries to replicate the experience of routing and signing paper documents. With DocuSign, you can send online documents to people who need to sign them, and then collect and manage those signatures.

DocuSign is 100% legally binding and provides full document encryption, a tamper-proof audit trail, redundant and geo-dispersed data centers, and is fully compliant with the ESIGN Act. You can learn more about DocuSign’s security here.

Key Features

DocuSign can help you securely obtain and provide authenticated digital signatures on Mason-related documents. DocuSign's eSignature service provides Mason users an account linked to their NetID@gmu.edu email address. Key features include:

  • Signing documents
  • Requesting signatures
  • Managing documents

Getting This Service

How to Create an Account

Please fill out the Document Signing Consultation form located toward the top right of this page. After the form is submitted and reviewed, an ITS administrator will create an account for you. Users with accounts made this way will have access to envelopes.

How to Access DocuSign eSignature

Step 1

After your account has been created, please go to https://www.docusign.com/ and select Log In at the top-right of the page.

Step 2

On the Log In page, you will enter your Mason email address.

Step 3

Select Continue

Step 4

On the Mason Sign In Services page, sign in with your NetID and Patriot Pass Password and select Sign In.

Step 5

Authenticate using 2FA.

You will now be in the DocuSign eSignature application.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Training

ITS Support

Training and support provided by ITS for DocuSign are limited to account access questions. If you are experiencing an account access issue, please fill out the “DocuSign Support” form linked via the orange button located near the top-right of this page or contact the ITS Support Center.

DocuSign Support

DocuSign’s Support Website covers many topics.

The following links can help familiarize you with some basic functions of DocuSign.

Additional Training Opportunities

DocuSign University: DocuSign offers free online learning labs. See DocuSign University for a list of training topics and to register for sessions.

LinkedIn Learning: Training is available via Mason’s Subscription to LinkedIn Learning. Visit https://lil.gmu.edu, log in with your Mason credentials, and search for DocuSign.

The Learning DocuSign course below provides a popular overview. (Note: You will need to be logged into LinkedIn Learning to view this video.)

Welcome from Learning DocuSign by Nick Brazzi

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Envelopes

George Mason University’s pilot program has a limited number of envelopes usable by employees. In DocuSign, an envelope is a container for documents that you send to a recipient to sign. An envelope can have one document or many documents. The envelope holds data on the documents to be signed, the signers and other recipients, and the places where signers will sign the documents.

Envelopes have statuses (i.e. sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. When an envelope is completed the DocuSign platform automatically generates a Certificate of Completion which details the full audit history of the transaction.

Regardless of how many documents, fields, and signers a given envelope contains, it still counts only once towards your eSignature plan’s envelope allowance once it is sent out to be signed.

GMU DocuSign Accounts and Email Addresses

Due to GMU’s Single Sign-On process, all DocuSign accounts are created using your netID@gmu.edu. This means that if you want to send a DocuSign document to another user and have it appear in their GMU DocuSign account, you will need to use their netID@gmu.edu. This may be found by looking an individual up in People Finder.