Service Summary

Mason has partnered with Canon to provide solutions for departmental printing needs. In order to send and retrieve print jobs, you need to install the Pharos software (drivers) and have a Mason photo ID associated with a department org number. With Canon's Follow Me Print system, you will only see your print jobs in a secure queue, and your print jobs will stay in the queue for 24 hours.

Key Features

Canon's Follow Me Print system offers:

  • Print from your secure job queue
  • Print anywhere on campus, at any time, from any print-capable device using your Mason photo ID
  • Track your budget by org number

Getting This Service

Install Pharos Print Drivers

In order to use this service, you will need to install the print drivers.

  • Managed Systems: Print drivers are available in Mason Self Service for Mac computers or Software Center for Windows computers.
  • Non-managed Systems: Download and install the relevant driver from the Related Downloads box to the right on this page.

Managing Department Org Codes & NetID

To add or remove org codes to or from a NetID, visit printhelp.gmu.edu and complete the online ticket form. There is no charge for getting this service; however, there is a per page charge for printing. If you are a Mason employee and would like the following services, submit a request to:

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.