Service Summary

The CA/Automic is an Applications Manager software package that automates processes and task scheduling for distributed environments. Developers can use it to automate enterprise job scheduling and integrate applications, primarily related to the Banner production database. Clients are able to view their jobs progress and results via a web-based interface.

A Service Level Agreement (SLA) governs customer and Database Support group interactions related to this service. Access to CA/Automic is available on campus and from off-campus via VPN.

Key Features

  • A software package that automates processes and task scheduling for distributed environments.
  • Developers can use it to automate enterprise job scheduling and integrate applications, primarily related to the Banner production database.
  • Clients are able to view their jobs progress and results via a web-based interface.

Getting This Service

To get access to CA/Automic, a manager is required to submit a Serena Business Manager (SBM), previously known as Team Track, request along with a signed Banner Administrative Systems Account Request form on behalf of the employee who requires access to the CA/Automic. Information requested on the form allows the administrator to assign the employee to the correct departmental roles.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

The CA/Automic has online manuals available via the Help menu. Customers may submit a Team Track request or a contact the ITS Support Center if additional assistance is required.

For questions, please email the DBA team at dbateam@gmu.edu.

You may also sign up for inclusion in the listserv: UC4-L@listserv.gmu.edu.