Service Summary

ITS supports a variety of public domain and site-licensed software to the Mason Community. Individual departments purchase and administer the distribution of other licenses. University-owned software may only be installed on university-owned or leased equipment. ITS provides the following:

• Assist with software configuration
• Ensure compliance with applicable policies, regulations, and laws
• Realize potential cost savings
• Facilitate and expedite the procurement process with existing vendors

For more information about available software and support levels see:

• Support Levels
• Software Offerings

See Additional Information for:

• Technology Labs
  • Citrix Virtual Lab
  • Collaborative Learning Hub (CLUB)
  • Computer Labs
  • Student Technology Assistance & Resources Lab (STAR)
• Architecture Standards Review Board (ASRB)

Support Levels

ITS offers the following three levels of software support:

Level 1: Full Support

These software applications are fully supported by ITS. Supported applications have few or no known incompatibilities with Mason’s computing environment. Efforts will be made by ITS to find a solution to problems within applications. This may include remote help for support or additional assistance from the vendor. ITS staff receives training in these applications as appropriate.

Level 2: Limited Support

ITS may provide these software applications via Software Center, JAMF, or other endpoint management systems. ITS staff may assist users in installing the application for supported operating systems. ITS staff have not necessarily received training on the application and do not support the functional operation of the application but will refer users to self-support sites, Mason instructors, vendors, or departmental support when known.

Level 3: No ITS Support or Restricted Use 

These software applications may be present in the Mason Community but for problems related to use, ITS staff will refer users to online support sites, vendors, or departmental IT support. These may include titles purchased by a specific college, department, or research group and access to the installation media for these titles may be limited to non-ITS personnel who can facilitate the installation process for you.

Non-ITS Support: Non-ITS academic and administrative units may provide support for applications. These unit-level IT departments are typically responsible for applications specific to their department's needs. Faculty, staff, and students in these colleges and units may need to contact their departmental IT staff for further assistance. Please check the Getting Help section on the application's specific page for more information.

Software Offerings

The distribution of licensed software varies according to the application; specifics are provided on individual software information pages listed below. For software not listed on this page, please contact the ITS Support Center at 703-993-8870 or support@gmu.edu. Software requests are processed during normal business hours. The following software applications are available. Please select or tap on the software titles for more details.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.