Charlie Spann is interim Vice President and Chief Information Officer, overseeing the Information Technology Services Department (ITS). ITS is responsible for the university’s technology infrastructure; telephony, wired and wireless networks and core systems, such as Blackboard, Salesforce and the Ellucian Banner suite. ITS is also responsible for the enforcement of the university’s IT Security and IT Project programs in compliance with Mason’s tier 3 autonomy.
Additionally, Charlie oversees Enterprise Service Delivery (ESD), serving permanently as the Assistant Vice President and Deputy CIO. ESD provides strategic leadership and day-to-day oversight of functional areas including communication technologies, software licensing, desktop support, and help desk services. ESD uses project management, analytical, and process improvement knowledge and skills to guide and support ITS enterprise-level initiatives and processes. The staff work towards integrating ITS processes and use appropriate technologies to support processes that provide effective interfaces between ITS and Mason departments.