Student Email Delivery Issue

Issue Started:

May 10, 2017 10:00 a.m.


ITS is currently working with Microsoft on investigating reports of Faculty/Staff receiving undeliverable notifications when sending emails to some students. The undeliverable notifications contain information similar to this:

Diagnostic information for administrators:
Generating server:
Remote Server returned '550 5.2.0 RESOLVER.ADR.MissingPrimary; recipient primary SMTP address is missing: '''


If you receive an undeliverable message containing information similar to the above, please try to resend the email to the student using their full email address.

We will provide additional updates once more information becomes available.