• Report an IT Security Incident
  • Request Help
  • Help & Support
    • COVID-19 Support
    • Request Help
    • Track a Ticket
    • Knowledge Base
    • Getting Started
    • Contact Us
    • ITS Alerts Sign Up
  • Service Catalog
    • Accounts & Access
    • Computers & Software
    • Email & Collaboration
    • Teaching & Learning
    • Network, Internet & Telephone
    • University Applications
    • Web, Servers & Data
  • About ITS
    • Our Team
    • Strategic Plan
    • Annual Reports
    • Awards
    • Student Employment
  • Working with ITS
    • Solution Request
    • Governance Committees
    • Portfolio and Project Management Office
    • Architectural Standards Review Board
    • Business Intelligence
    • Enterprise Data Integration Services (EDIS)
    • GMU-TV
    • IT Security Office
  • Alerts & Bulletins
    • Unplanned Outages
    • Phishing Alerts
    • Maintenance
    • Bulletins
    • Spotlights
    • After Action Reports
    • Archives
    • Known Issues
  • Report an IT Security Incident
  • Request Help
X Hide

Information Technology Services

Skip to content
  • Help & Support
    • COVID-19 Support
    • Request Help
    • Track a Ticket
    • Knowledge Base
    • Getting Started
    • Contact Us
    • ITS Alerts Sign Up
  • Service Catalog
    • Accounts & Access
    • Computers & Software
    • Email & Collaboration
    • Teaching & Learning
    • Network, Internet & Telephone
    • University Applications
    • Web, Servers & Data
  • About ITS
    • Our Team
    • Strategic Plan
    • Annual Reports
    • Awards
    • Student Employment
  • Working with ITS
    • Solution Request
    • Governance Committees
    • Portfolio and Project Management Office
    • Architectural Standards Review Board
    • Business Intelligence
    • Enterprise Data Integration Services (EDIS)
    • GMU-TV
    • IT Security Office
  • Alerts & Bulletins
    • Unplanned Outages
    • Phishing Alerts
    • Maintenance
    • Bulletins
    • Spotlights
    • After Action Reports
    • Archives
    • Known Issues

Known Issues

At Mason, we have multiple services that are provided by an outside company. That means, in some cases, only that company has access to the settings and systems necessary to fix issues reported at Mason.
Home > Known Issues > Resolved Issues
Filter Known Issues:
  • Active Issues
  • Resolved Issues

Office365 & MasonLive

  • Expand All
  •  
  • Collapse All

November 2019

  • Outlook on the Web (OWA) – Access problems using Safari

May 2019

  • Can’t send or receive mail through the Outlook Mobile for iOS app
  • Unable to see MailTips

January 2019

  • Unable to Manage Rules in the Outlook Client

December 2018

  • Search Results not showing Sender (FROM) Information

August 2018

  • Attachments are Being Reported as Missing when the Email is Received

September 2017

  • Apple Mail not Syncing New Emails

May 2017

  • Student Email Delivery Issue

March 2017

  • Missing App Launcher Tiles and Options Menu Changed
  • Printed Emails too Small to Read

October 2014

  • Unable to Setup Delegate & Calendar Access (Outlook 2013)

Blackboard

  • Expand All
  •  
  • Collapse All

August 2018

  • Collaborate Ultra Audio and Firefox

WebEx

  • Expand All
  •  
  • Collapse All

December 2018

  • WebEX

Apple Mail

  • Expand All
  •  
  • Collapse All

October 2019

  • iOS 13 Apple Mail App & Truncated Forwarded Emails

Contact the Support Center

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.

Get Started at Mason

Whether you are a student, faculty, staff member, or a guest visiting the Mason campus, we have resources to help get you started.

Read More

Quick Links

Patriot Pass Password Reset
Submit a Ticket
Track a Ticket
PuTTY
Cisco AnyConnect VPN

Read More

Explore IT Services

A B C D E F G
H I J K L M N
O P Q R S T U
V W X Y Z #

© 2020 George Mason University
4400 University Drive
Fairfax, Virginia 22030

Latest tweet

George Mason ITSFollow

George Mason ITS
George Mason ITS@GeorgeMasonITS·
22h

Support these places in your favorite city! 💚💛

Reply on Twitter 1364393954247143431Retweet on Twitter 13643939542471434312Like on Twitter 13643939542471434312
View All
ITS Support Center
703-993-8870
support@gmu.edu
Monday–Thursday,
8 a.m.–9 p.m.
Friday, 8 a.m.–5 p.m.
Saturday, Closed
Sunday, 1 p.m.–9 p.m.
(closed Thursday 3 p.m.–4 p.m. for a team meeting)
  • Webmaster