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Help & Support
Request Help
Track a Ticket
Knowledge Base
Getting Started
Contact Us
Service Catalog
Accounts & Access
Computers & Software
Email & Collaboration
Teaching & Learning
Network, Internet & Telephone
University Applications
Web, Servers & Data
About ITS
Our Team
Strategic Plan
Annual Reports
Awards
Student Employment
Working with ITS
Solution Request
Governance Committees
Portfolio and Project Management Office
Architectural Standards Review Board
Business Intelligence
GMU-TV
IT Security Office
Alerts & Bulletins
Unplanned Outages
Phishing Alerts
Maintenance
Bulletins
After Action Reports
Archives
Known Issues
Known Issues
At Mason, we have multiple services that are provided by an outside company. That means, in some cases, only that company has access to the settings and systems necessary to fix issues reported at Mason.
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Blackboard
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August 2018
Collaborate Ultra Audio and Firefox
Office365 & MasonLive
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May 2019
Can’t send or receive mail through the Outlook Mobile for iOS app
Unable to see MailTips
January 2019
Unable to Manage Rules in the Outlook Client
December 2018
Search Results not showing Sender (FROM) Information
August 2018
Attachments are Being Reported as Missing when the Email is Received
September 2017
Apple Mail not Syncing New Emails
May 2017
Student Email Delivery Issue
March 2017
Missing App Launcher Tiles and Options Menu Changed
Printed Emails too Small to Read
October 2014
Unable to Setup Delegate & Calendar Access (Outlook 2013)
WebEx
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December 2018
WebEX
