If you are unable to log into your Zoom account you may be:

Receiving an error similar to “WEB_4do77p3l4xrrw5ks8h2h21vcu2ksunby”

Receiving a similar error requires clearing your cookies and cache. Please try an Incognito/Private web browser window to log into gmu.zoom.us > Sign Into Your Account. If this works, clearing your browser’s cookies and cache (from all-time). If you are still unable to log in, please contact ITS via the Zoom Support button on the Zoom service page or contacting the ITS Support Center

Logging in via the wrong method

You may only log in via the SSO (single sign-on) method. When logging into Zoom, you will enter your Patriot Pass credentials at a Mason branded login page. You access this by clicking the SSO button and entering gmu. This will redirect you to a Mason authentication page. You may also access your Zoom account at gmu.zoom.us. More details about logging in via the Zoom desktop application can be found here. If you are still unable to login, please contact ITS via the Zoom Support button on the Zoom service page or contacting the ITS Support Center.

Locked out of your account by Zoom

Your account may be locked. Please see Why is my Zoom account locked? if Zoom tells you that your account is locked.

Required to enroll in two-factor authentication (2FA)

If you are attempting to log in/authenticate via a Mason webpage and receive a message that you are "not enrolled," you must enroll in Two-Factor Authentication (2FA) for Mason services. Please visit Two-Factor Authentication (2FA) for more information and to enroll in 2FA at Mason.

Using an outdated version of Zoom

Effective March 17, 2021, you may be required to update your Zoom application prior to logging in or joining a meeting. Please see Update to the Latest Version of the Zoom Application for information on updating your Zoom client.