Webex Testing and Troubleshooting Tips

Testing Tips

  • Ensure you can see and hear the candidate and that they can see and hear you.
  • Ensure the candidate's lighting is adequate and there are no harsh shadows.
  • Suggest that the candidate have a glass of water nearby for the interview.
  • Suggest keeping all pets in another room and set all other devices to silent.
  • If the candidate is conducting the interview from their office, suggest they put a “do not disturb” sign on their office door.
  • Connect for 5-10 minutes prior to ensure they have a stable network connection.

Troubleshooting Common Issues

The coordinator is unable to schedule a meeting
  • Do they have a WebEx account through Mason? Are they able to sign into WebEx using their Mason username/password?
Issues joining a WebEx meeting
  • Close any other applications that use their device’s camera and microphone (like Skype or Facetime)
  • Chose a method for connecting audio, either via the computer or the phone
  • Once connected, select an option in order to hear/be heard
  • https://collaborationhelp.cisco.com/article/en-us/njmhfgbb
  • Check the audio settings on the device
Feedback or poor audio
  • Ask them to use a headset
Unable to connect audio on their device
  • A phone could be used for audio, while the device is connected for video
Poor network connection
  • Plug in directly to the Ethernet cord, if able
  • Mute video, so only audio is used on the device