• Report an IT Security Incident
  • Request Help
  • Help & Support
    • COVID-19 Support
    • Request Help
    • Track a Ticket
    • Knowledge Base
    • Getting Started
    • Contact Us
    • ITS Alerts Sign Up
  • Service Catalog
    • Accounts & Access
    • Computers & Software
    • Email & Collaboration
    • Teaching & Learning
    • Network, Internet & Telephone
    • University Applications
    • Web, Servers & Data
  • About ITS
    • Our Team
    • Strategic Plan
    • Annual Reports
    • Awards
    • Student Employment
  • Working with ITS
    • Solution Request
    • Governance Committees
    • Portfolio and Project Management Office
    • Architectural Standards Review Board
    • Business Intelligence
    • Enterprise Data Integration Services (EDIS)
    • GMU-TV
    • IT Security Office
  • Alerts & Bulletins
    • Unplanned Outages
    • Phishing Alerts
    • Maintenance
    • Bulletins
    • Spotlights
    • After Action Reports
    • Archives
    • Known Issues
  • Report an IT Security Incident
  • Request Help
X Hide

Information Technology Services

Skip to content
  • Help & Support
    • COVID-19 Support
    • Request Help
    • Track a Ticket
    • Knowledge Base
    • Getting Started
    • Contact Us
    • ITS Alerts Sign Up
  • Service Catalog
    • Accounts & Access
    • Computers & Software
    • Email & Collaboration
    • Teaching & Learning
    • Network, Internet & Telephone
    • University Applications
    • Web, Servers & Data
  • About ITS
    • Our Team
    • Strategic Plan
    • Annual Reports
    • Awards
    • Student Employment
  • Working with ITS
    • Solution Request
    • Governance Committees
    • Portfolio and Project Management Office
    • Architectural Standards Review Board
    • Business Intelligence
    • Enterprise Data Integration Services (EDIS)
    • GMU-TV
    • IT Security Office
  • Alerts & Bulletins
    • Unplanned Outages
    • Phishing Alerts
    • Maintenance
    • Bulletins
    • Spotlights
    • After Action Reports
    • Archives
    • Known Issues

Knowledge Base

Home > Help & Support > Knowledge Base > Email & Collaboration > Webex > Web Conferencing Interview Testing and Troubleshooting Tips for Zoom

Web Conferencing Interview Testing and Troubleshooting Tips for Zoom

Testing Tips

  • Ensure you can see and hear the candidate and that they can see and hear you.
  • Ensure the candidate's lighting is adequate and there are no harsh shadows.
  • Suggest that the candidate have a glass of water nearby for the interview.
  • Suggest keeping all pets in another room and set all other devices to silent.
  • If the candidate is conducting the interview from their office, suggest they put a “do not disturb” sign on their office door.
  • Connect for 5-10 minutes prior to ensure they have a stable network connection.

Troubleshooting Common Issues

The coordinator is unable to schedule a meeting
  • Do they have a Zoom account through Mason? Are they able to sign in to Zoom using their NetID and Patriot Pass Password?
Issues joining a Zoom meeting
  • Close any other applications that use their device’s camera and microphone (like Facetime)
  • Chose a method for connecting audio, either via the computer or the phone
  • Once connected, select an option in order to hear/be heard
  • For Zoom Support more information on Joining a Meeting
Audio related issues
  • Check the audio settings on the device
Feedback or poor audio
  • Ask them to use a headset
Unable to connect audio on their device
  • A phone could be used for audio, while the device is connected for video
Poor network connection
  • Plug in directly to the Ethernet cord, if able
  • Move closer to the wireless access point
  • Mute video, so only audio is used on the device

Resources

  • Zoom's Help Center: https://support.zoom.us/
  • Joining a Zoom Meeting: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
  • For ADA related issues contact Ruth Townsend in Compliance Diversity and Ethics
Last modified: March 1, 2021

Previous

How to Make Calls to Webex Teams from a Touch Panel

Next

Webex Approved Devices

Related articles

  • What can I do with a Webex Meetings account?
  • What can I do with a Webex Teams account?
  • How do I request a Webex account?
  • Do I have a Webex Meeting Host Account?
  • How do I sign into my Webex account?

Get Started at Mason

Whether you are a student, faculty, staff member, or a guest visiting the Mason campus, we have resources to help get you started.

Read More

Quick Links

Patriot Pass Password Reset
Submit a Ticket
Track a Ticket
PuTTY
Cisco AnyConnect VPN

Read More

Explore IT Services

A B C D E F G
H I J K L M N
O P Q R S T U
V W X Y Z #

© 2020 George Mason University
4400 University Drive
Fairfax, Virginia 22030

Latest tweet

George Mason ITSFollow

George Mason ITS
George Mason ITS@GeorgeMasonITS·
6h

For #WomensHistoryMonth, we will be highlighting some of the incredible women in IT on our page. Be sure to follow along for the month and celebrate their stories with us! 👏✨

Reply on Twitter 1366433649932001283Retweet on Twitter 13664336499320012831Like on Twitter 13664336499320012831
View All
ITS Support Center
703-993-8870
support@gmu.edu
Monday–Thursday,
8 a.m.–9 p.m.
Friday, 8 a.m.–5 p.m.
Saturday, Closed
Sunday, 1 p.m.–9 p.m.
(closed Thursday 3 p.m.–4 p.m. for a team meeting)
  • Webmaster