Student Email is Migrating to Office 365
MasonLive student email and related services have migrated to Office 365. Student accounts were moved from @masonlive.gmu.edu to @gmu.edu. MasonLive will be retired as a service for current students after the migration has been completed. See Student Office 365 Migration for details.
ATTN: MasonLive Users Not Migrated to Office 365
Below are frequently asked questions for users who may be continuing to use MasonLive (i.e., alumni) and will not be migrated to Office 365.
The Office of Alumni Relations and ITS are working together to identify a solution for alumni who are still using their MasonLive accounts. This summer’s transition should NOT impact alumni (including the class of 2021) who still use their MasonLive email account. Once a solution is identified, information will be shared with all alumni MasonLive account holders.
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Is my email password for MasonLive the same as my Patriot Pass Password that I use to get into Patriot Web/Blackboard?
What is the password for my MasonLive account?
(Note: this is not the same password you use on Patriot Web)
This includes:
- Mail.gmu.edu
- Mobile device
- Your desktop client (i.e., Microsoft Outlook)
- Microsoft 365 Apps for enterprise
- Microsoft OneDrive
How do I log in to my MasonLive student email account?
Can I forward my email out of MasonLive and into another account?
How do you determine who has both a MasonLive and an Office 365 account and where the email goes?
I am a: | MasonLive Account: | Office 365 Account: | Mail sent to NetID@gmu.edu goes to*: |
---|---|---|---|
Student only (full-time or part-time) | X | MasonLive | |
Student & university employee (student wage employee only) | X | MasonLive | |
Student & university employee (classified, admin faculty, teaching faculty, and adjunct faculty) | X | X | Office 365 |
Teaching faculty only (full-time, adjunct) | X | Office 365 | |
Employee only (full- or part-time, classified, admin faculty, or wage staff) | X | Office 365 |
I have both a MasonLive and an Office 365 account. Where should I have people send my email?
I’m an employee and student, why do I have a MasonLive account if I already used Office 365?
Additionally, you may use an email client application such as Outlook, which allows for multiple accounts to be accessed via single application while keeping the mailboxes themselves separate. Most mobile devices also provide this functionality (e.g., multiple email accounts accessed via a single iPhone).
How do I add my MasonLive account to my mobile device or email client?
When configuring your account you must use your full email address (NetID@masonlive.gmu.edu) and your MasonLive Microsoft Password.
Why are the email addresses missing from the MasonLive directory?
Virginia House Bill 1 (HB1) which took effect July 1, 2018, requires students to give consent for their email address to be shared. For more information on the law, or to update your consent status, please visit the Office of University Registrar's HB1 Guidance page.
Why am I having a problem sharing my calendar, or accessing a shared calendar with another MasonLive account?
If you're experiencing an issue collaborating while using any of the MasonLive Office 365 services, you may want to consider having your account made visible in the MasonLive directory. It would be up to the students you are sharing with, if they want to make their accounts visible.
Virginia House Bill 1 (HB1) which took effect July 1, 2018, requires students to give consent for their email address to be shared. For more information on the law, or to update your consent status, please visit the Office of University Registrar's HB1 Guidance page.