How to Use Pinnacle: Add Service Request Guide

Add Request

Login to Pinnacle.

Upon logging in with your Mason NetID and Strong Password, your Home screen should look like this:

From the upper right navigation on the Home page, select Services. The below screen will display; now select the Add Subscriber and Service button:

The below screen will display; now complete the fields for First NameLast Name, and Department (if you don't know your department organizational code, use the magnifying glass next to the field to search). Click Next to proceed.

The below screen will display; now select the type of service from the list of options (e.g. select Voice for new phone number) by clicking the corresponding green Next button to proceed.

The below screen will display; now select the desired Completed By date using the green calendar icon. Complete the Any more Information field as needed (e.g. enter email address for all voicemail requests and phone set type if the department is providing their own). Click Next to proceed.

The below screen will display; no Service Additional Information is needed here. Click Next to proceed.

The below screen will display; now complete the fields for Building Code (if you don't know your Building Code, use the magnifying glass next to the field to search), Floor, Room, and Jack. Click Next to proceed.

The below screen will display; select your desired phone set from the list of Service Catalog options using the check box to the left of the item. Click Finish to proceed.

The below screen and popup window will display; click no to proceed.

To complete your request to Add Service, select the Cart at the top left of your screen. The below screen will display; select the desired item in your Cart using the check box to the left of the item.

The below screen and popup window will display; click Checkout Items to submit your order.

Please make note of the Request # (see below), which indicates that the order has successfully been submitted to Telecom Administration.