Zoom has a utility called CleanZoom (PC only) that does the following:
- removes all existing Zoom client and plugin on the local machine (Zoom client (exe/msi), VDI client, outlook plugin)
- removes all regkeys associated with Zoom
Note: You will require administrative privileges on your PC.
Download the zip file at https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip.
Run CleanZoom to uninstall Zoom completely.
Note: Use of the clean uninstaller will completely remove the Zoom client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, etc. are unaffected.
In the Zoom download center, download and install the appropriate Zoom client for meetings.
Once installed, open the Zoom desktop client, start a meeting with screen share, and test to see if the issue persists.