Zoom has a utility called CleanZoom (PC only) that does the following:

• removes all existing Zoom client and plugin on the local machine (Zoom client (exe/msi), VDI client, outlook plugin)
• removes all regkeys associated with Zoom

Note: You will require administrative privileges on your PC.

Step 1

Download the zip file at https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip.

Step 2

Run CleanZoom to uninstall Zoom completely.

Note: Use of the clean uninstaller will completely remove the Zoom client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, etc. are unaffected.

Step 3

In the Zoom download center, download and install the appropriate Zoom client for meetings.

Step 4

Once installed, open the Zoom desktop client, start a meeting with screen share, and test to see if the issue persists.