New Telecommunications Vendor
Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, a new solution is needed. Mason has selected a new telecommunications vendor, Vonage, Inc, which delivers advanced features (e.g., mobile applications, ring/accept calls on any device, presence awareness) and integrates into Mason’s tools (e.g., Office 365). For updates on this initiative and additional resources, see Telecom System Replacement Roadmap.
Access your voicemail for the first time:
Step 1
From on-campus: Dial 3–7900 (or press your Message key)
From off-campus: Dial 703-993-7900
You will hear, “CallPilot, mailbox.”
Step 2
Enter your five (5) digit extension (3-xxxx).
Step 3
Press #
Step 4
Enter your temporary password (12 plus your 5-digit extension number).
Step 5
Press #
After you log in for the first time, you will be prompted to change your temporary password.
Change your temporary password:
Step 1
When prompted, enter a new 4-16 digit password.
Step 2
Press #
Step 3
Repeat your new password.
Step 4
Press #