New Telecommunications Vendor
Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, a new solution is needed. Mason has selected a new telecommunications vendor, Vonage, Inc, which delivers advanced features (e.g., mobile applications, ring/accept calls on any device, presence awareness) and integrates into Mason’s tools (e.g., Office 365). For updates on this initiative and additional resources, see Telecom System Replacement Roadmap.
Avaya Key Features
Voicemail Keypad Prompts
Voicemail Keypad Prompts for your Mason-owned Avaya phone.
Access Voicemail from Off-Campus
The CallPilot voice mail system can be accessed from anywhere off-campus. To access from off-campus:
- Dial 703-993-7900; you will hear, “CallPilot, mailbox?"
- Dial the 5-digit mailbox you are trying to access, followed by #
- Dial voicemail password, followed by #
Express Messaging
Express messaging allows you to bypass the rings and go straight to leaving a message. To use Express Messaging:
- Dial 703-993-7901; you will hear, “CallPilot, mailbox?"
- Dial the 5-digit mailbox where you'd like to leave a message, followed by #
Find Me Feature*
THIS FEATURE IS NOT AVAILABLE FOR NEW REQUESTS.
The Find Me feature reduces the chance of missing important calls. With this feature, you can program up to 5 external phone numbers (such as your cell number, your home phone, another office extension, etc.) so that if a user reaches your voicemail, instead of leaving a message, they can choose to "find you" and the call will ring through to these other numbers.
Voicemail to email*
THIS FEATURE IS NOT AVAILABLE FOR NEW REQUESTS.
The voicemail to email feature sends an email to you with a WAV attachment anytime you receive a voicemail message. This allows you to access and play your voicemail message from your mobile device without having to call into the telephone voicemail system. This feature is available for a one-time charge of $65.00.
*Denotes a premium service and additional associated fees.
Accessing Your Voicemail
Step 1
From on-campus: Dial 3–7900 (or press your Message key)
From off-campus: Dial 703-993-7900
You will hear, “CallPilot, mailbox.”
Step 2
Enter your five (5) digit extension (3-xxxx).
Step 3
Press #
Step 4
Enter your temporary password (12 plus your 5-digit extension number).
Step 5
Press #
Note: After you log in for the first time, you will be prompted to change your temporary password.
Changing Your Temporary Password
Step 1
When prompted, enter a new 4-16 digit password.
Step 2
Press #
Step 3
Repeat your new password.
Step 4
Press #