• Report an IT Security Incident
  • Request Help
  • Help & Support
    • Working/Learning Remotely
    • Request Help
    • Live Chat
    • Track a Ticket
    • Knowledge Base
    • Getting Started
    • Contact Us
    • ITS Alerts Sign Up
  • Service Catalog
    • Accounts & Access
    • Communications & Collaboration
    • Computers & Software
    • Data, Reporting & Analytics
    • Network & Internet Services
    • Pilot Services
    • Professional Services
    • Research Computing
    • Teaching & Learning
    • University Applications
    • Web, Servers & Hosting
  • About ITS
    • Our Team
    • Strategic Plan
    • Annual Reports
    • Awards
    • Student Employment
  • Working with ITS
    • Architectural Standards Review Board
    • Projects & Project Management
    • Technology Investment Request Lifecycle
    • Governance Committees
    • Business Intelligence
    • Enterprise Data Integration Services (EDIS)
    • GMU-TV
    • IT Security Office
  • Alerts & Bulletins
    • Unplanned Outages
    • Phishing Alerts
    • Maintenance
    • Bulletins
    • Spotlights
    • After Action Reports
    • Archives
  • Report an IT Security Incident
  • Request Help
X Hide

Information Technology Services

Skip to content
  • Help & Support
    • Working/Learning Remotely
    • Request Help
    • Live Chat
    • Track a Ticket
    • Knowledge Base
    • Getting Started
    • Contact Us
    • ITS Alerts Sign Up
  • Service Catalog
    • Accounts & Access
    • Communications & Collaboration
    • Computers & Software
    • Data, Reporting & Analytics
    • Network & Internet Services
    • Pilot Services
    • Professional Services
    • Research Computing
    • Teaching & Learning
    • University Applications
    • Web, Servers & Hosting
  • About ITS
    • Our Team
    • Strategic Plan
    • Annual Reports
    • Awards
    • Student Employment
  • Working with ITS
    • Architectural Standards Review Board
    • Projects & Project Management
    • Technology Investment Request Lifecycle
    • Governance Committees
    • Business Intelligence
    • Enterprise Data Integration Services (EDIS)
    • GMU-TV
    • IT Security Office
  • Alerts & Bulletins
    • Unplanned Outages
    • Phishing Alerts
    • Maintenance
    • Bulletins
    • Spotlights
    • After Action Reports
    • Archives

Knowledge Base

Home > Help & Support > Knowledge Base > Computers & Software > Virtual Computing > How long can a Citrix session remain idle before it times out?

How long can a Citrix session remain idle before it times out?

When the Citrix reservation has remained idle for 120 minutes, the session terminates. Also, when the Citrix reservation times out, has ended, or the session terminates, all work and/or files on the Citrix are deleted and not recoverable.

In addition, if you sign out, restart, or shut down all work and/or files on the Citrix are deleted and not recoverable.

IMPORTANT: To prevent data loss you should save your work at regular intervals to your local drive, M drive, or One Drive.

Last modified: March 2, 2021

Previous

How do I access the Citrix Virtual Lab?

Next

How to Sign in to the Citrix Virtual Lab

Related articles

  • How to Sign in to the Citrix Virtual Lab
  • Who can use Citrix Virtual Lab?
  • How do I access the Citrix Virtual Lab?
  • How to Save Files from the Citrix Virtual Lab (CVL) Desktop

Get Started at Mason

Whether you are a student, faculty, staff member, or a guest visiting the Mason campus, we have resources to help get you started.

Read More

Quick Links

Patriot Pass Password Reset
Submit a Ticket
Track a Ticket
PuTTY
Cisco AnyConnect VPN

Read More

Explore IT Services

A B C D E F G
H I J K L M N
O P Q R S T U
V W X Y Z #

© 2022 George Mason University
4400 University Drive
Fairfax, Virginia 22030

Latest tweet

George Mason ITS Follow

The official Twitter page for George Mason University's Information Technology Services

GeorgeMasonITS
George Mason ITS @georgemasonits ·
23 Jan

After October 14, 2025, Microsoft will no longer provide security updates or support for Windows 10 systems. As a result, all Windows 10 systems must be upgraded to Windows 11 or removed from the Mason network. Learn more ⬇️

https://its.gmu.edu/bulletins/microsoft-windows-11-announcement/

Reply on Twitter 1617560494176620547 Retweet on Twitter 1617560494176620547 Like on Twitter 1617560494176620547 Twitter 1617560494176620547
View All
ITS Support Center
703-993-8870
support@gmu.edu
live chat
Monday – Thursday, 8 a.m. – 9 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, Closed
Sunday, 1 p.m. – 9 p.m.
(closed Thursday 3 p.m. – 4 p.m. for a team meeting) Modified Winter Hours Monday –Thursday,
8 a.m. – 7 p.m. Friday, 8 a.m. – 5 p.m. Saturday & Sunday,
Closed Normal business hours will resume on Sunday, January 22 at 1:00 p.m.
  • Webmaster