Blackboard has put together a helpful video on how to take a test online.
- If possible used a wired internet connection. Wireless can be intermittent or sporadic.
- If the test questions are all on one page and/or you are submitting answers to essay questions, click on Save Answer or Save All Answers every 10 to 15 minutes. Typing or selecting answers, such as on multiple-choice questions, will not prevent you from losing your connection to your test. Click Save Answer or Save All Answers keeps the connection to Blackboard active.
- Do not click any buttons on your browser, such as the Refresh or Back buttons. Also, minimizing or maximizing your browser can affect resolution-specific questions (e.g., math equations).
- Do not double click on Save or Submit.
- Do not use the mouse scroll-wheel. This may inadvertently change your choices in multiple choice questions.
- At the end of an exam, be sure to select Save and Submit or Submit.
- If you get locked out of your test or have missed the test deadline, it is the instructor's decision whether or not to let you attempt the test again. The Support Center or Blackboard Support cannot reset a test for you.
What if something goes wrong?
- Most tests allow you to log back into the test if you have a problem. The test instructions at the top of the page will tell you if you are allowed to log back in (save and resume later). If there is a timer, it will continue to count down even when you are not in the test. And you cannot enter a test if the Due Date or Availability Date has ended.
- If you can still access the test, try a different browser.
- Document any problems you have or any error messages you receive. This is best accomplished by taking a screenshot or a cell phone photo of your screen.
- Contact your instructor immediately to let them know a problem occurred.
If your test requires the Respondus LockDown browser, please follow the instructions for How to Install and Use the Respondus LockDown Browser.
Last modified: July 30, 2020