Questions? Contact the ITS Support Center
View open hours and contact information
1. Recorded Webinars:
Blackboard Basics
For those completely new to Blackboard - Learn how to upload files, communicate with students, collect assignments, use discussion boards, and the basics of grading.
Watch a recording »
Blackboard Collaborate Ultra
Learn how to use the live virtual classroom environment designed for teaching and learning and real-time collaboration. Use audio and video, share your screen, upload files. You can record everything in Collaborate. Also great for virtual office hours.
Watch a recording »
Kaltura Capture
A desktop Mac and PC application to record audio, video, PowerPoint, and screen capture. Capture is a great way to create high quality lectures and post to Blackboard.
Watch a recording »
Building Blackboard Tests and using LockDown Browser and Monitor
Learn how to create tests and set options. LockDown Browser is an optional tool to help ensure test integrity.
Watch a recording »
2. Help Documents and Tips
Start with our 5 minute just in time videos
Using Blackboard Collaborate Ultra for online teaching
Recording lectures using Kaltura Capture
Communicating with student via Blackboard announcements
Collecting student assignments and grading assignments in Blackboard. Also, Assignment FAQs.
Creating and grading tests in Blackboard (video series - login required)
Using Respondus Lockdown Browser and Monitor to secure your online tests
New We will convert your paper test to Blackboard
Browse the full ITS Blackboard Knowledge base
3. Support: Online Blackboard Office Hours
Mason’s Blackboard support staff and instructional designers will be online for to answer your questions about Blackboard and moving courses online. Click the link below to meet in our online Blackboard Collaborate room (the same tool available in your Blackboard courses).
All Times are US-Eastern
Sunday, 3/29 1PM-7PM
Monday, 3/30 9AM-7PM
Tuesday, 3/31 9AM-7PM
Wednesday, 4/1 9AM-7PM
Thursday, 4/2 9AM-7PM
Friday, 4/3 9AM-7PM
Additional times will be added as needed
Questions? Contact the ITS Support Center.
Support Center Hours
Monday thru Thursday, 8 a.m. to 10 p.m
Friday, 8 a.m. to 5 p.m.
Saturday, 10 a.m. to 2 p.m.
Sunday, 2 p.m. to 10 p.m.