Service Summary
Technology Support and Quality Management (TSQM) provides full-service, technical desktop support to faculty and staff.
Each campus has its own Desktop Support team:
- Arlington Desktop: Mason Square
- Fairfax Desktop: Fairfax Campus
- Loudoun Desktop: Mason at Loudoun and the Center for Innovative Technology (CIT)
- Science and Technology Desktop: Science and Technology Campus and the Freedom Aquatic and Fitness Center
Desktop Support provides full service to all university-supported hardware and software. Hardware and software not purchased with university funds or grants are considered unsupported. To assist customers, unsupported hardware and software will receive “best-effort support” without guarantee of a successful outcome.
Key Features
- Provides full-service, technical desktop support to faculty and staff
- Provides full service for all university-supported hardware and software
- Best effort level support is provided for unsupported hardware and software
Getting This Service
To request assistance, contact the ITS Support Center or submit a request. Specific Desktop Support categories are provided below in Additional Information.
Availability
Desktop Support technicians are available Monday through Friday:
- Fairfax Campus: 8:30 a.m.–5 p.m.
- Mason Square & Science and Technology Campus: 8:30 a.m.–6:30 p.m.
- Mason at Loudoun & Center for Innovative Technology (CIT): 8 a.m.–8 p.m.
Policy
All actions taken by Desktop Support comply with university and state policies, as well as applicable laws and regulations, including the University Policy Number 1301: Responsible Use of Computing.
Additional Information
Desktop Support offers consultation, configuration, installation, relocation, and repair services. There may be charges for select services. If you have a Desktop Support service request not listed on this page or a question, please contact the ITS Support Center.
Desktop Consultation:
Desktop Support offers pre-purchase assistance for computers and hardware to ensure that they will work on the Mason network and will not be a security risk.
Hardware
Desktop Support will install, set up, relocate, and configure hardware, such as computers, printers, and scanners.
- Computer Install, Setup, or Configuration
- Printer Install, Setup, or Configuration
- Hardware Installation (e.g., hard drive/solid state drive, video card, RAM, etc.)
- Mobile Device Setup
Repair
Desktop Support will diagnose and repair in and out-of-warranty computers and hardware. There may be a charge for out-of-warranty services and parts. Best-effort support is provided for unsupported hardware.
Software
Desktop Support will install, remove, and help configure supported software. Best-effort support is provided for unsupported software. If you have questions about software procurement, please contact the ASRB committee. The following services are available: