Creative Cloud (Adobe)

IMPORTANT: VIP License Renewal Notice

If you have ordered a VIP license renewal, you must fill out and select the Request Adobe Software button to complete and submit a request in order to have the license assigned to you. In this form, please be sure to check VIP License in the Request Type field and provide the required information. If you ordered multiple VIP license renewals, you only have to submit one form and simply list the multiple users and their NetIDs in the Description field toward the end of the form.



Vendor Website


Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more.

License Information

Current Version

Varies by application within the Creative Cloud Enterprise

License Type

Enterprise Term License Agreement (ETLA)

License Effective Dates

04/01/2020 through 05/31/2023

Products Included

Terms of Use

Mason faculty and staff will have the right to install one copy of Creative Cloud on an enterprise-owned and centrally managed computer and one copy on a personally-owned home computer for their exclusive use, which must be solely used for the benefit of George Mason University. Emeritus faculty and Mason retirees are not eligible under the terms of the ETLA. Use outside of North America is prohibited.

While access to Creative Cloud Mobile Apps is included in this ETLA, ITS does not currently provide support, and installs count as one install.


How to Access
Faculty & Staff

Faculty and staff may submit a request for Creative Cloud. Providing an org code is required to request Creative Cloud. This org code is used for inventory and not charging purposes.

  • More information about Creative Cloud, as well as Adobe getting started guides, user guides, tutorials, and support, is available online
  • Manage your Adobe assets online
  • A list of the Creative Cloud Mobile Apps is available on the Adobe website

You must request access to get Adobe software. Once ITS approves and processes your request, you will receive an email from Adobe with instructions on how to log in and set up your Adobe account. The email will look similar to this:

You must complete the Adobe account setup in order to access Adobe software. Once you set up your account, you will receive an email from Adobe with the download link for your requested software. Use the link to download and install your requested software. After installation starts, it will ask what type of license you are installing. Select the subscription option

If you encounter any issues, it may be because you may not have administrator rights on your computer to do the install. Contact your departmental IT provider or the ITS Support Center to assist you with completing your download. Once the installation is complete, use your Enterprise account credentials to launch the Adobe software

If you believe you or the user you are requesting to receive Adobe software already has a subscription, the below link may be used to re-install the software. Users MUST already have and be signed into an Enterprise ID account in order for either link to work

Adobe Creative Cloud installer


We do not have any ETLA student licenses available. However, Adobe Creative Cloud can be found in many computer labs available for student use. Students may purchase an Adobe subscription for personal use through purchasing directly with Adobe. Students may purchase individual subscriptions of Adobe Creative Cloud with discounted student pricing ($19.99/month-to-month or $239.88/full-year one time). Details for student pricing can be found on Adobe's Creative Cloud for Students page.

Eligibility for student pricing requires proof. If a student provides a school-issued email address during the purchase, they are instantly verified. If they do not have a school-issued email address or their email address cannot be verified, additional proof of eligibility may be requested after purchase. Additional proof of eligibility may include a school ID card, report card, transcript, or tuition bill issued by the institution with the student’s name, institution name, and current date. Details for proof of eligibility can be found at Adobe's Creative Cloud for Students Eligibility page.

Adobe software in approved lab environments
  • Creative Cloud may be used in lab environments
  • Adobe Pro may not be used in lab environments
  • At the time of the request, please be able to provide the serial number of the machine if going on a Mac or computer hostname if going on a PC
Adobe VIP License Instructions, Prorated Timeline, and Expiration Date Information

Adobe VIP (Value Incentive Plan) licenses are for users in the Mason community outside of active faculty and staff (i.e., student and non-student wage employees, computer stations being used by more than one user, and are not considered computer lab stations, emeritus faculty, and Mason retirees).

SHI is Mason’s re-seller for Adobe Acrobat and Creative Cloud. If you require a VIP license, please reach out to to request a quote for the products you need under Mason’s VIP Agreement. Once you have the quote and want to move forward with a purchase, please enter a Purchase Requisition (PR) into eVA directly to SHI to pay for the items with departmental funds. You must reference VASCUPP contract UVA-AGR-IT-00168-SHI on this Purchase Requisition.

After the Purchase Order is created, please click the orange Request Adobe Software button on the right side of this page to request the software through the form provided. You will not receive your license until this form is completed. In this form, please be sure to check the VIP box under Request Type and provide your Purchase Order information so ITS can tie your order to the license. In the description box, please fill in the full name, NetID, and email address of the intended user of the software. The email address entered will be where the license is deployed to and that user will receive installation steps. Please note: this email address MUST match the email address used when creating your personal Adobe ID account. If you would like this tied to a departmental email address instead, please provide that as the email address.

Please contact Alex Galantis ( if you need assistance with this process or form.

Adobe licenses purchased through our VIP Agreement with SHI follow the following prorated timeline below with an expiration date of July 1, 2022. If you purchased a VIP license anytime between 3/2/20 and 3/1/21, the license will expire on April 1, 2021.
SHI Quote Dated BetweenTerm of LicenseLicense ExpirationCost
03/02/2021 – 04/01/202115 months07/01/2022Full Cost
04/02/2021 – 05/01/202114 months07/01/202214/15 of Full Cost
05/02/2021 – 06/01/202113 months07/01/202213/15 of Full Cost
06/02/2021 – 07/01/202112 months07/01/202212/15 of Full Cost
07/02/2021 – 08/01/202111 months07/01/202211/15 of Full Cost
08/02/2021 – 09/01/202110 months07/01/202210/15 of Full Cost
09/02/2021 – 10/01/20219 months07/01/20229/15 of Full Cost
10/02/2021 – 11/01/20218 months07/01/20228/15 of Full Cost
11/02/2021 – 12/01/20217 months07/01/20227/15 of Full Cost
12/02/2021 – 01/01/20226 months07/01/20226/15 of Full Cost
01/02/2022 – 02/01/20225 months07/01/20225/15 of Full Cost
02/02/2022 – 03/01/20224 months07/01/20224/15 of Full Cost
03/02/2022 – 04/01/20223 months07/01/20223/15 of Full Cost
04/02/2022 – 05/01/20222 months07/01/20222/15 of Full Cost
05/02/2022 – 06/01/20221 month07/01/20221/15 of Full Cost
Getting Help
ITS staff may assist with installation instructions and may refer users to self-support sites, Mason instructors, vendors, or department support when known. Please contact the ITS Support Center for assistance.
Support Level

Level 2

Request Adobe Software